Our Commitment
Because our bandwidth never expires, you are never pressured to use it before losing it. This policy explains when refunds are available.
Eligible for Refund
- ✓You purchased bandwidth, have used 0 GB, and request a refund within 72 hours of purchase.
- ✓A technical failure on our side prevented access and we cannot resolve it within 48 hours.
- ✓You were charged more than once for the same order due to a payment error.
Not Eligible for Refund
- ✗Any bandwidth that has been partially or fully consumed.
- ✗Purchases where more than 72 hours have passed since payment.
- ✗Accounts suspended due to Terms of Service violations.
- ✗Reseller bandwidth that has been allocated to sub-users.
- ✗Purchases made under a promotional or discounted rate.
How to Request a Refund
Email support@globproxy.com with:
- →Your registered email address
- →Order ID (visible in your Billing page)
- →Reason for the refund request
- →Confirmation that no bandwidth has been used
We respond within 2 business days. Approved refunds are processed within 5–10 business days.
Chargebacks
Please contact us before initiating a chargeback. Fraudulent chargebacks on legitimately delivered bandwidth will result in permanent account suspension.